Elements and Performance Criteria
- Define nature and impact of change
- Identify enterprise aims and objectives of the change
- Identify opportunities for implementation of change within team and production environment
- Determine impacts of change within team and production environment
- Develop a description of the change, including its potential benefits and impacts on own work and work of team members
- Identify Key Performance Indicators (KPIs)
- Undertake liaison with managers, engineers and other staff responsible for designing and/or implementing change
- Identify Key Performance Indicators (KPIs) for own and team's area of responsibility
- Communicate Key Performance Indicators (KPIs) to all relevant stakeholders
- Check that data collection and processing are appropriate for Key Performance Indicators (KPIs)
- Raise and resolve issues related to Key Performance Indicators (KPIs) with relevant personnel
- Liaise with key stakeholders
- Identify key stakeholders impacted by the change
- Communicate with key stakeholders within scope of authority
- Identify and address issues and concerns of each stakeholder if within scope of authority
- Develop and/or locate information required to address key concerns
- Refer issues and concerns outside of scope of authority to appropriate personnel
- Develop a strategy to help work teams implement change
- Develop a work plan including timetable, key performance indicators, training needs, occupational health and safety (OHS) implications, contingency plans, and responsibilities with team members and senior managers, engineers and other staff responsible for designing and/or implementing change
- Make information required to support change available to team members
- Communicate/circulate draft work plan to team members, supervisors, technical experts and other appropriate personnel for comment
- Assess suggested changes and incorporated into work plan where appropriate
- Implement change
- Monitor implementation of change
- Maintain open communication channels with all stakeholders during implementation
- Monitor Key Performance Indicators (KPIs) during implementation
- Encourage and facilitate improvement suggestions of team members
- Identify areas requiring improvement in change implementation
- Make improvements to implementation according to enterprise procedures